We were able to fix the error successfully and all networks are back online. We're now monitoring the network to ensure that there are no further errors.
Posted Jan 15, 2021 - 21:01 CET
Update
Some of our IP-Routes are back online. We're still working on the issue to get all routes back online.
Posted Jan 15, 2021 - 20:02 CET
Identified
We found the problem with our core routers. We are already in the process of replacing the defective network hardware with new ones and installing our configurations on the new devices.
Posted Jan 15, 2021 - 18:57 CET
Investigating
We currently have an outage in our Core-Network. We're already investigating the issue.
Posted Jan 15, 2021 - 16:57 CET
This incident affected: Infrastructure (FRA14, Interxion) (Core Network), API components (NICAPI - Rest [v1], Reseller-Interface [reseller.lumaserv.com], docs.nicapi.eu), and Support Services (Ticket Support).