Monitoring - All Services have been recovered, if your service is still unreachable, please contact our support and include your server name.
We are currently investigating the root cause and are planning the recovery of the full redundancy. We will give another update when full redundancy is recovered.
Nov 11, 2026 - 11:13 CET
We are currently investigating the root cause and are planning the recovery of the full redundancy. We will give another update when full redundancy is recovered.
Nov 11, 2026 - 11:13 CET
Update - The services that became unreachable after one of our power feeds failed at 08:28 CET are running again. We moved them to other hosts or restarted them on their recovered hosts. Disk access is back to normal.
We are now closely monitoring the platform and checking each service for reachability. Some systems may need a little more time until all applications are fully up.
If your service is still unreachable, please contact our support and include your server name.
We will post the next update no later than 60 minutes from now.
Nov 11, 2026 - 10:11 CET
We are now closely monitoring the platform and checking each service for reachability. Some systems may need a little more time until all applications are fully up.
If your service is still unreachable, please contact our support and include your server name.
We will post the next update no later than 60 minutes from now.
Nov 11, 2026 - 10:11 CET
Update - One of the two power feeds is still down. The data center operator’s technicians are working on it.
Current status:
Our storage systems are working normally again. Disk access no longer stalls. Full data redundancy is restored.
We are now checking and restarting the virtual machines from the servers that are still powered off on other servers. These servers have enough free capacity and working power redundancy. The restarts happen step by step and should take about 10-15 minutes.
What this means for you: If your service has been unreachable since 08:28 CET, it will start again automatically during this time. You don’t need to do anything.
We will post the next update by 10:15 CET at the latest.
Nov 11, 2026 - 09:37 CET
Current status:
Our storage systems are working normally again. Disk access no longer stalls. Full data redundancy is restored.
We are now checking and restarting the virtual machines from the servers that are still powered off on other servers. These servers have enough free capacity and working power redundancy. The restarts happen step by step and should take about 10-15 minutes.
What this means for you: If your service has been unreachable since 08:28 CET, it will start again automatically during this time. You don’t need to do anything.
We will post the next update by 10:15 CET at the latest.
Nov 11, 2026 - 09:37 CET
Identified - Since 08:28 CET, one of the two power feeds at our Frankfurt data center has been down. The technicians are on their way to the site.
Almost all systems switched over to the second feed without interruption. For a small part of our infrastructure, this failover did not work. We are now connecting these systems to the second feed and bringing them back online. Until their full power redundancy is restored, we will not use them for new workloads.
Unfortunately a small part of our storage infrastructure (less than 0.01%) is affected by the redundancy, which can lead to availability issues even with running VM's.
We will post an update as soon as the affected systems are back online, and no later than [30] minutes from now.
Nov 11, 2026 - 09:20 CET
Almost all systems switched over to the second feed without interruption. For a small part of our infrastructure, this failover did not work. We are now connecting these systems to the second feed and bringing them back online. Until their full power redundancy is restored, we will not use them for new workloads.
Unfortunately a small part of our storage infrastructure (less than 0.01%) is affected by the redundancy, which can lead to availability issues even with running VM's.
We will post an update as soon as the affected systems are back online, and no later than [30] minutes from now.
Nov 11, 2026 - 09:20 CET
Investigating - We are currently experiencing service degradation in our cloud environment in Frankfurt. Affected services may be partially unavailable or respond with increased latency.
Our team is investigating the cause with high priority. We will post further updates here as soon as we have more information.
We apologize for any inconvenience.
Nov 11, 2026 - 08:38 CET
Our team is investigating the cause with high priority. We will post further updates here as soon as we have more information.
We apologize for any inconvenience.
Nov 11, 2026 - 08:38 CET
Infrastructure (FRA14, Interxion)
Operational
Core Network
Operational
DDoS Protection
Operational
Power Supply
Operational
API components
Operational
NICAPI - Rest [v1]
Operational
Reseller-Interface [reseller.lumaserv.com]
Operational
docs.nicapi.eu
Operational
Cloud API
Operational
Managed Services
Operational
Mail Gateway
Operational
CEPH-Storage
Operational
Backupstorage
Operational
Cloud server hosts
Operational
Managed Web Environments
Operational
Support Services
Operational
Monitoring
Operational
Ticket Support
Operational
Phone Support
Operational
Registries
Operational
DENIC
Operational
EURid
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.