Rearragement of physical devices
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 2026 - 19:00 CEST
Scheduled - We'll migrate VMs to other hypervisors to rearrange physical devices. In rare cases a reboot of VMs could occur.
Jun 29, 2026 19:00 - Jun 30, 2026 01:00 CEST
Uptime over the past 90 days. View historical uptime.
Infrastructure (FRA14, Interxion) Operational
90 days ago
100.0 % uptime
Today
Core Network Operational
90 days ago
100.0 % uptime
Today
DDoS Protection Operational
90 days ago
100.0 % uptime
Today
Power Supply Operational
90 days ago
100.0 % uptime
Today
API components Operational
90 days ago
100.0 % uptime
Today
NICAPI - Rest [v1] Operational
90 days ago
100.0 % uptime
Today
Reseller-Interface [reseller.lumaserv.com] Operational
90 days ago
100.0 % uptime
Today
docs.nicapi.eu Operational
90 days ago
100.0 % uptime
Today
Cloud API Operational
90 days ago
100.0 % uptime
Today
Managed Services Under Maintenance
90 days ago
100.0 % uptime
Today
Mail Gateway Operational
90 days ago
100.0 % uptime
Today
CEPH-Storage Operational
90 days ago
100.0 % uptime
Today
Backupstorage Operational
90 days ago
100.0 % uptime
Today
Cloud server hosts Under Maintenance
90 days ago
100.0 % uptime
Today
Managed Web Environments Operational
90 days ago
100.0 % uptime
Today
Support Services Operational
90 days ago
100.0 % uptime
Today
Monitoring Operational
90 days ago
100.0 % uptime
Today
Ticket Support Operational
90 days ago
100.0 % uptime
Today
Phone Support Operational
90 days ago
100.0 % uptime
Today
Registries Operational
90 days ago
99.77 % uptime
Today
DENIC Operational
90 days ago
99.54 % uptime
Today
EURid Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 29, 2026

Unresolved incident: Rearragement of physical devices.

Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

No incidents reported.

Jun 25, 2026

No incidents reported.

Jun 24, 2026

No incidents reported.

Jun 23, 2026
Brief network disturbance in Frankfurt (FRA) during scheduled maintenance
Resolved - During scheduled maintenance on our network infrastructure on Jun 23, 2026, one of our edge routers in Frankfurt (FRA) became temporarily unavailable by a software overload. This caused a network interruption of approximately one minute, until the second edge router fully took over the routing and connectivity was restored.

Although the maintenance was announced, no service impact was expected. The disturbance was briefly wider than the announced scope, affecting connectivity for most of services in the Frankfurt location rather than only the one announced VLAN.

We stopped the change immediately and have paused the remaining maintenance while we review the underlying causes, so the work can be completed reliably. We apologize for the any circumstances.
Jun 23, 18:40 CEST
Scheduled Routing Adjustment – VLAN (NicAPI and Reseller-Interface)
Completed - The scheduled maintenance has been completed.
Jun 23, 18:31 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 17:46 CEST
Scheduled - As part of our ongoing network optimizations and hardware relocation to our new datacenter capacities, we will be performing a scheduled routing change on several VLANs.

We do not anticipate any service disruptions. The services are expected to remain reachable throughout the work. In the unlikely event of a brief interruption, we will post updates here.
Jun 23, 17:45 CEST
Maintenance on the authentication service of the Cloud API
Completed - The scheduled maintenance has been completed.
Jun 23, 09:15 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 09:00 CEST
Scheduled - The authentication service of the Cloud (login.lumaserv.cloud) will undergo maintenance. The Cloud API will be unavailable for a short amount of time during the restart of the service.
Jun 22, 16:45 CEST
Jun 22, 2026

No incidents reported.

Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026
Upstream packet loss
Resolved - The issue was caused by unstable firmware on the core router of one of our upstream providers. The firmware has now been updated, and the routes have been returned to their previous state.
Jun 19, 14:36 CEST
Identified - We have identified packet loss to one of our upstream providers, routes have been switched. We will be monitoring the situation.
Jun 19, 11:46 CEST
Jun 18, 2026

No incidents reported.

Jun 17, 2026
Rearragement of physical devices
Completed - The scheduled maintenance has been completed.
Jun 17, 23:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 19:30 CEST
Scheduled - We'll be moving CEPH and GPU nodes. No impact is expected.
Jun 17, 18:05 CEST
Jun 16, 2026

No incidents reported.

Jun 15, 2026
Rearragement of physical devices
Completed - The scheduled maintenance has been completed.
Jun 15, 23:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 19:00 CEST
Scheduled - We'll be moving CEPH and GPU nodes. No impact is expected.
Jun 15, 17:12 CEST
Network Maintenance
Completed - The scheduled maintenance has been completed.
Jun 15, 20:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 19:01 CEST
Scheduled - We will move the cross-connects of upstreams/peers. BGP sessions will be shut down gracefully beforehand, after which traffic will be automatically rerouted to other upstreams.
Jun 15, 17:19 CEST
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