Partial packet loss

Incident Report for LUMASERV

Resolved

Due to a software issue at our upstreams router an ARP conflict has occurred which caused a flap in a BGP session. We apologize for any inconvenience.

Posted Jul 31, 2021 - 13:26 CEST

Monitoring

All connections are stable again since 1.13pm. We're awaiting a reply from our upstream provider and keep monitoring.

Posted Jul 31, 2021 - 13:23 CEST

Update

We are continuing to investigate this issue.

Posted Jul 31, 2021 - 13:13 CEST

Investigating

A minute ago we've experienced packet loss via one of our upstream providers. We've opened a ticket for a quick investigation.

Posted Jul 31, 2021 - 13:12 CEST

This incident affected: Infrastructure (FRA14, Interxion) (Core Network).