Packet-loss on carrier-level

Incident Report for LUMASERV

Resolved

Starting this morning, we have detected packet loss occurring a few times for a few seconds at carrier level. Our analysis revealed that this is related to incoming or outgoing traffic via Liberty Global (AS6830).
As a mitigation measure, we have deactivated this carrier and are using alternative routes. We will monitor the situation closely and wait for a response before reactivating the carrier.
Posted Jan 23, 2026 - 09:00 CET