Degraded network availability

Incident Report for LUMASERV

Resolved

This incident has been resolved.

Posted Jun 10, 2020 - 20:48 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 10, 2020 - 15:51 CEST

Investigating

At 15:40 CET for a few seconds we saw again packet loss via some routes. We're doing some optimizations and keep monitoring.

Posted Jun 10, 2020 - 15:50 CEST

Update

We are continuing to monitor for any further issues.

Posted Jun 10, 2020 - 13:46 CEST

Update

We are continuing to monitor for any further issues.

Posted Jun 10, 2020 - 13:40 CEST

Monitoring

For now the network looks stable again.
We will keep monitoring and currently checking configuration changes to optimize for future.

Posted Jun 10, 2020 - 13:37 CEST

Investigating

Currently we are experiencing packet loss via some routes. We are investigating the problem.

Posted Jun 10, 2020 - 13:28 CEST

This incident affected: Infrastructure (FRA14, Interxion) (Core Network, DDoS Protection), Managed Services (Mail Gateway, CEPH-Storage, Backupstorage, Cloud server hosts), API components (NICAPI - Rest [v1], Reseller-Interface [reseller.lumaserv.com], docs.nicapi.eu), and Support Services (Ticket Support, Phone Support).